Coopers Tours accept holiday and short break bookings under the following conditions.
A) All payments for any holiday or short break must reach our offices not later than 42 days before departure or by written arrangement. Late bookings must be paid for in full at the time of booking. A contract shall have deemed to be entered upon once we have received your initial deposit.
B) Should we have to cancel a holiday, we will notify you immediately and where possible offer you a similar holiday. If this is not suitable to you we shall send you a refund in full. No compensation shall be made for cancelling your holiday in whole or in part. We will not cancel your travel arrangements less than 6 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
C) If you cancel your holiday, we reserve the right to impose the following cancellation charges. Prior to 42 days before departure: Deposit only. 28 to 42 days before departure: 30% of the total holiday cost. 14 to 27 days before departure: 45% of the total holiday cost. 7 to 13 days before departure: 60% of the total holiday cost. 0 to 6 days before departure: 100% of the total holiday cost.
D) In the unlikely event that you should have a complaint about your holiday, you should first make contact with our on-site representative (Coach Driver). If our representative is unable to settle the matter should put your complaint in writing within 14 days of the return of your holiday.
E) Coopers Tours reserve the unconditional right to refuse a booking or terminate a client’s holiday in the event of such client being a nuisance or danger to other passengers, our staff or property. No compensation or refund will be given to anyone in such circumstances.
F) Our itineraries are set many months in advance and sometimes changes take place that are beyond Coopers Tours’ control. Coopers Tours will always try to notify each client of any such change but we reserve the right to alter itineraries without notification. Major changes to your holiday will be made in advance as possible, if this is not acceptable a full refund will be made. Such changes MAY become necessary during your holiday.
G) Disabled Facilities: Most of our hotels are disabled friendly. If you specially require a room with disabled facilities, please state so at the time of booking. Our holiday coaches are not equipped to take wheelchair bound passengers. We are able to carry folding wheelchairs in the luggage compartment of the coach. Electrical wheelchairs and scooters may be carried only requested to do so at the time of booking and such vehicles must be light and easily dismantled for carriage. Carriage of ANY mobility aid is subject to space being available. We sometimes use taxi/minibus feeders and these CANNOT convey scooters, however we do not know until approximately 14 days before travel if these are required. Many resorts have Mobility shops for hire of wheelchairs, scooters or walkers which can usually be delivered to your hotel.
H) We reserve the right to change allocated seat numbers if necessary: A) to utilise empty seats on a heavily loaded coach. B) If a change of coach with a different layout occurs. Please note: we do not recommend front seats for customers who have mobility/ knee bending problems as these seats have restricted leg room. Additionally some coaches have a half step between the front two rows of seats making it extra difficult for mobility impaired customers.
I) Coaches have a limited amount of luggage space, we therefore ask that you minimise your luggage to one medium sized suitcase and one piece of hand luggage per passenger.
J) We do not allow the carriage of pets (except guide dogs), smoking on the coach, drinking of alcohol, eating greasy or odorous foods, chewing gum or the playing of musical instruments, radios or personal music/media players.
K) You are responsible for your own time keeping. Other than the written time on your travel ticket, all other departure times will be given to you by the driver or escort. It is then your responsibility to ensure that you are at the point of pick up at the time stated to you. No refund or compensation will be given for those missing their departure due to lateness. When on Continental holidays it is your responsibility to ensure that you are carrying the correct travel documents including your passport, visas where necessary, travel insurance documents, EHIC document and any supporting medical notes from your GP where necessary. No refund or compensation will be given to those who are not travelling with the correct documentation and as a result are refused to travel or suffer loss.
L) It is compulsory by law that all passengers must wear the seat belt/restraint fitted to the vehicle.
M) Unless otherwise stated, hotel rooms are standard and may not have a sea view (where applicable). Some hotels charge extra for sea views, please enquire at the time of booking.
N) Financial Security: Your money is held in a Coopers Tours Limited Trust Account and to comply with the E.C. Directive, your money is not made available to Coopers Tours Limited until the completion of your holiday. In the unlikely event that Coopers Tours Limited ceases trading, your money is safe.
O) Gratuities: We leave gratuities to the discretion of our clients and do not include any such gratuity within our prices. We respectfully request that no person organises any form of collection, including charities, as this could bring embarrassment to others.
P) A full copy of our Terms & Conditions and Fair Trading Agreements can be obtained by telephoning either 0114 248 1155 or 01472 353544. All of the information given in this brochure was believed to be correct at the time of its compilation in November 2017. We do not accept liability for mistakes and changes.