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Coopers Tours accept holiday and short break bookings under the following conditions:
A) All payments for any holiday or short break must reach our offices not later than 42 days before departure or by other written arrangement. Late bookings must be paid for in full at the time of booking. A contract shall have deemed to be entered upon once we have received your initial deposit.
B) Should we have to cancel a holiday we will notify you immediately and where possible offer you a similar holiday. If this is not suitable to you we shall send you a refund in full. No compensation shall be made for cancelling your holiday in whole or in part.
C) If you cancel your holiday we reserve the right to impose the following cancellation charges: -
|Prior to 42 days before departure:
|28 to 42 days before departure:
||30% of the total holiday cost
|14 to 27 days before departure:
||45% of the total holiday cost
|7 to 13 days before departure:
||60% of the total holiday cost
|0 to 6 days before departure:
||100% of the total holiday cost
D) In the unlikely event that you should have a complaint about your holiday, you should first make contact with our on-site representative. If our representative is unable to settle the matter you should put your complaint in writing within 14 days of the return of your holiday.
E) Coopers Tours reserve the unconditional right to refuse a booking or terminate a client’s holiday in the event of such client being a nuisance or danger to other passengers, our staff or property and our Suppliers. No compensation or refund will be given to anyone in such circumstances.
F) Our itineraries are set many months in advance and sometimes changes take place that are beyond Coopers Tours control. Coopers Tours will always try to notify each client of any such change but we reserve the right to alter itineraries without notification.
G) Coopers Tours act as third party agents only to our suppliers of hotels, ferries, restaurants and other venues. We take no responsibility for the failure of such suppliers or their provisions except where such failure is by direct intervention of our employees.
H) Disabled facilities: - Most of our hotels are disability friendly. If you specifically require a room with disabled facilities, please state so at time of booking. Our holiday coaches are not equipped to take wheelchair bound passengers. We are able to carry folding wheelchairs in the luggage compartment of the coach. Electrical wheelchairs and scooters may be carried only if requested to do so at the time of booking. Such vehicles must be light and easily dismantled for carriage and you MUST be able to assist the driver load/unload such vehicle.
J) Coaches have a limited amount of luggage space, we therefore ask that you minimise your luggage to 1 medium sized suitcase and 1 piece of hand luggage per passenger.
K) We do not allow the carriage of pets (except guide dogs), smoking on the coach, drinking of alcohol, the eating of greasy or odorous foods, chewing gum or the playing of musical instruments, radios or personal walkmans.
L) You are responsible for your own time keeping. Other than the written time on your travel ticket, all other departure times will be given to you by the driver or escort. It is then your responsibility to ensure that you are at the point of pick up at the time stated to you. No refund or compensation will be given for those missing their departure due to lateness. When on Continental holidays it is your responsibility to ensure that you are carrying the correct travel documents including your passport, visas where necessary, travel insurance documents, E111 document and any supporting medical notes from your doctor where necessary. No refund or compensation will be given to those who are not travelling with the correct documentation and as a result are refused travel or suffer loss.
M) It is compulsory by law that all passengers must wear the seat belt/restraint fitted to the vehicle.
N) Unless otherwise stated, hotel rooms are standard and may not have a sea view (where applicable). Some hotels charge extra for Sea Views, please enquire at time of booking.
P) Financial Guarantee. In accordance with “The Package Travel, Package Tours Regulation 1992” all passengers booking with Coopers Tours Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Coopers Tours Ltd. A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificate at the time of booking. This insurance has been arranged by Towergate Chapman Stevens through IGI Insurance Company Limited.
Q) Gratuities: - We leave gratuities to the discretion of our clients and do not include any such gratuity within our prices. We respectfully request that no person organises any form of collection, including charities, as this could bring about embarrassment to others.
R) A full copy of our Terms and Conditions and Fair Trading Agreement can be obtained by telephoning either 0114 248 1155 or 01472 353544.
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